We would request you to please visit the below given FAQ and click on the "Notify Me by Email" BUTTON, 
you would receive an email once the issue is resolved.
 
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_li=&p_sid=1g1-smWj&p_sp=&p_faqid=46458 

eaiekhazan_ninja